🚚 Shipping Policy
We know you're keen to get out adventuring—so we don’t muck around with dispatch times. Here’s everything you need to know about shipping with Wander Outdoors:
⏱️ Order Processing Times
All in-stock orders are processed within 24 hours (excluding weekends and public holidays). You’ll get an order confirmation email right away, and another one with tracking info as soon as your gear ships.
WA orders? They're lightning fast—we're based in Perth!
📦 Pre-Orders
Pre-Order items are special orders brought in just for you, and can take up to 6 weeks to arrive. Once they land in our warehouse, we ship them out same day with tracking provided.
⛔️ Please note: Pre-Order items are final sale—we don’t offer refunds or exchanges on these, so if you’re unsure about sizing or fit, reach out before placing your order.
✉️ Shipping Options & Rates
We offer flat-rate shipping Australia-wide:
-
$15 Standard Parcel Post
-
$20 Express Post
Spend $149 or more and you'll score FREE standard shipping—no code needed, it’s applied automatically at checkout.
🛫 Delivery Timeframes
Most Aussie customers receive their orders within 2–7 business days, depending on your location and whether you’ve chosen standard or express post.
🔍 Track Your Order
As soon as your order ships, you’ll get an email with your tracking number. Please allow up to 48 hours for tracking info to update in the system.
If it’s been more than 15 days and your parcel still hasn’t shown up, contact us with your name and order number at info@wanderoutdoors.com.au.
💥 Damaged Deliveries
While we pack everything with care, sometimes stuff happens. If your order arrives damaged, send us an email ASAP at info@wanderoutdoors.com.au with your order number and a clear photo of the issue. We’ll sort it out with you case-by-case to find a fair fix.
💬 Still Have Questions?
We're always here to help. Reach out anytime at info@wanderoutdoors.com.au and we’ll get back to you as soon as possible.
