Stoney Creek Jones Dog Coat

Returns Policy

We do not offer refunds or exchanges on Pre Order products as these are ordered in specifically for you and are final sale.

If you are unsure about sizing, fit or suitability, please contact us before placing your order so we can help you choose the right product.

In the unlikely event you receive a defective or damaged Pre Order item, we may require the item to be returned to us in its original packaging so an assessment can be made with the supplier. Where a fault is confirmed, we will organise a suitable remedy in line with Australian Consumer Law, which may include repair or replacement.

Please report any issue within 5 days of receiving your item. We kindly ask that you provide clear evidence of the fault or damage so we can process your request efficiently.

Please refer to our full Refund Policy for more information.

Shipping

Pre Order products are ordered in especially for you. Typical lead times are 4 to 6 weeks, depending on supplier availability and delivery to our warehouse.

When your Pre Order arrives, it will be dispatched as soon as possible and you will receive an email with your tracking details.

Standard shipping is 15 and Express shipping is 20 Australia wide, with free standard shipping on orders over 149. Delivery timeframes after dispatch are generally 2 to 7 business days, depending on your location.